Genel arşivleri - Sustainable Customer Experience Platform

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REPUTATION INTELLIGENCE

What’s Reputation Intelligence? Reputation Intelligence is the complete process of classification of the stakeholders to help corporates get strategic business decisions for their business processes. We live in a world where data should drive our decisions. However, it is not … Read More

Importance of Customer Experience

What is Customer Experience? Concepts such as “Customer Experience”, “Customer Journey” and “Customer Insight” have significantly changed both business processes and future planning for corporations today, where digitalization is accelerating all over the world. We are observing that companies with … Read More

EMPLOYEE EXPERIENCE

We are in a period where we work for experience, not to ‘gain’ experience. We are in the Age of Experience. In other words, the new society that emerged with the Digital Revolution is the “Experience Society[1]”. So much so … Read More

Evolution Of Neural Networks for Sequence Tagging

Sequence tagging is broad research for both traditional statistical linguistics and the Machine Learning era of NLP. The roots of current Neural Sequence Tagging models come from more probabilistic models. Some of these probabilistic models use Maximum Likelihood Estimation or … Read More

Text Segmentation and Its Applications to Aspect Based Sentiment Analysis

Language data is now everywhere on the Internet and it is not in an orderly manner. Think about the times when you are looking at tweets while you are scrolling through your feed or when you are looking at the … Read More

Named Entity Recognition (NER)

Artificial Intelligence is the technology that aims to make machines have intelligence like human beings. As an Artificial Intelligence task, Natural Language Processing (NLP) aims to process, understand, and analyze natural languages by machines. A natural language is any language … Read More

Sentiment Analysis, Use Cases and Challenges

With the rapid growth of the web and social media, access to customer reviews is much faster and easier than ever. Customer-generated content such as product reviews, social media posts, forums, blog posts, surveys, or chatbot data is just like a gold … Read More

Multi-label Text Classification with Machine Learning and Deep Learning

Classification Methods For Binary Classification we only ask yes/no questions. If the question needs more than 2 options it is called Multi-class Classification. Our example above has 3 classes for classification. If there are multiple classes and we might need … Read More

Chatbots and Chatbot Analytics

“Information is the oil of 21st century, and analytics is the combustion engine.” Gartner Companies produce large amounts of data regardless of their volume or the sector they run on. The data became decisive for institutions, especially in terms of … Read More

NLP Overview

What is NLP? NLP (Natural Language Processing) is a research area under artificial intelligence that aims to be able to process, understand, analyze, and transform the natural language produced by people. As it still contains problems that cannot be solved completely, … Read More