Market Analysis - Voice of the Customer Platform

Market Analysis

TURN CUSTOMER REVIEWS INTO ADVANTAGE WITH MARKET ANALYSIS IN COMPETITION

Thanks to Market Analysis, all the reviews, scores and likes of your products on e-commerce websites are instantly categorized, made sense and turned into actions with AI. In addition, you can discover the trends and determine your priorities with the help of AI powered competition analysis. 

All the reviews in e-commerce web sites are analyzed in one place to help you increase customer experience and prevent unexpected customer churn. 

While measuring customer loyalty with Net Promoter Score, you can also make the root-cause analysis for cross-checking.

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STRENGTHEN YOUR DECISION MAKING PROCESS!

  • Analyze millions of reviews and scores with one click thanks to AI.
  • Turn customer feedback into actionable insights at scale.
  • Discover the trends and develop the strategies that will give you a leg-up on competition.

COMPARE YOURSELF WITH COMPETITORS!

  • You can get the reviews of your competitors and see what customers say about them.
  • You can compare your products with competitors and see your prominent areas and areas of improvement.
  • Dominate the competition.

BUILD YOUR BRAND REPUTATION!

  • With the proactive notification system, see instant critical changes and take action.
  • Easily manage your reputation thanks to user-friendly dashboards.
  • Prevent potential customer churn.